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Shipping & Returns Policy


 

SHIPPING

  • We offer FREE UK shipping on all of our products.

  • All of our artwork is printed and quality checked within 2-4 working days of the order being placed.

    All LED neons are hand-made and quality checked within 7 days of the order being placed.

  • After this, all orders are then shipped via 24 hour signed for delivery.

  • You should expect your artwork to be delivered within 3-5 working days of ordering.
    You should expect your neon sign to be delivered within 7-10 working days of ordering.
    We will always do our best to have it to you sooner!

 

RETURNS AND EXCHANGES

  • We are committed to our customers and want you to be happy.

  • We stand by our product and offer a 100% customer satisfaction guarantee.

  • Just return the product to us undamaged within 30 days, and we will gladly refund you or credit you with exchange credit.

  • See more information in our FAQs area.

 

DAMAGES

  • In the rare case that your item arrives damaged, we will ask for photos demonstrating this. Where you can, please sign for the delivery as damaged. If you would like a full refund, we ask that you return the damaged item. This will be at no cost to you. Alternatively we will of course have another sent out to replace it free of charge. The choice is yours.