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What is Foamex?
Foamex is a superior quality, extremely versatile PVC foam sheet. At just 5mm it is lightweight yet a strong and rigid material.

We choose Foamex as one of our printing options because its fine cell structure makes it perfect for extremely high quality printing, which look far more expensive than they actually are! This way we can offer you a premium looking art piece at such an affordable price.

It is essentially a very rigid white board onto which we can print onto with gloss or matte finishes.

Key Points:
  • Sharp, high-definition printing
  • Slim 5mm profile
  • All artwork sealed for added protection
  • Amazing value for money
What is dibond aluminium
Our Aluminium composite board is a premium & long lasting option. At 3mm thick, it is made of strong PVC with a layer of Aluminium on each side. It has a very smooth front surface giving it a superior look and a perfect printing surface. Cheaper than wrapped canvas, it's the perfect mid-budget option for a top-class piece of art.

In basic terms, is is a solid black PVC board with a thin aluminium metal sheet front and back onto which we print. The finish is smooth and we comes with either a gloss or matte finish.

Key Points:
  • Sharp, high-definition printing
  • Slim 3mm profile
  • Luxury look and feel
  • All finishes sealed for added protection (matte or gloss)
  • Amazing value for money
What size should I get?
We get this question a lot and it's really up to your own preference and wall capacity.

Popular sizing option is A2 to hang proudly, but if you want to make it a statement piece and have the room, A1 and A0 are great too!

Please check the size guide on any of our artwork product pages for specific measurements.
How Thick Are The Artworks?
All of our Foamex artwork is printed onto 5mm Foamex Board. All of our canvas artwork is printed and mounted with a depth of 38mm. All of our dibond aluminium artwork is 3mm thick.
How do i hang my artwork?
All of our canvas artwork comes with a free hanging kit to help you mount it on your wall.

Unfortunately our Foamex and dibond aluminium artwork do not come with a hanging kit. We are working with suppliers to make this happen though!

We do recommend using Command 3M wall mounting strips as these provide a mounting solution that's hidden and safe for the wall.

Neon Signs

Do LED Neon signs use a lot of electricity?
Our LED Neons use energy efficient low voltage LED and cost very little to run. They also have an expected 50,000 hour lifespan.
What are they made of?
Our LED Neon signs are made from high quality acrylic backboards with silicone rubber low voltage LED Neon. LED Neon produces very little heat and is incredibly robust.

We only use the best materials to ensure amazing build quality and reliability.
Can I dim my LED Neon sign?
Yes! Every single LED Neon from Artivation comes with a handheld dimmer remote offering incremental and preset dimmer options.

The LED's we use are exceptionally bright and so the remote ensures you can light your room to a comfortable level.
Where are they made?
All of our neons are hand-made in the UK.
What are they mounted on?
Our LED Neons and most customised LED Neon will have a clear acrylic backing, this is cut to the shape of the letters/design.

If you are looking for something more bespoke then please get in contact and we will make it happen!
How do I look after my neon?
All of our neon signs are very reliable and robust meaning they require no technical maintenance.

To clean your LED Neon, use a microfibre cloth to wipe gently. Harder cloths and brushes could scratch the acrylic. Avoid the surface cabling whilst cleaning.


What are the payment options?
We offer a large range of payment options for your convenience including:

  • Credit & Debit Cards
  • PayPal
  • Apple Pay
  • Google Pay
  • ShopPay
  • Klarna

No matter your choice, all payments are encrypted and handled securely from start to finish giving you peace of mind your details are being handled safely and securely.
Do you offer buy now, pay later plans?
We work with Klarna to provide you with some extra options when you purchase any pieces from us. Through Klarna we offer two types of payment plan:

Buy now, pay in 30 days
With this options you can get your item now and pay anytime up to 30 days after. No hidden fees, no interest.

Interest free instalment plan
This option lets you pay in 3 equal amounts over 60 days. This option is also interest free with no extra fees!

Find out more about Klarna here.
Can I cancel my order?
Once we have your order we will begin the production process within 24 hours. If we receive your cancellation before this time we will refund you no questions asked. If however we have begun production, cancellations and amendments to your order will not be possible.

Shipping Information

What Shipping Methods Are Available?
We've worked hard to ensure your orders arrive fast and securely without adding to the cost of the items.

We offer FREE 24 hour tracking delivery on all orders, no matter the size.

Please note that because our items are hand-made to order, we usually dispatch artworks within 3-4 working days and neons between 1-2 weeks.
Do You Ship Internationally?
Currently we only ship to the United Kingdom.

Unfortunately we are unable to accept international orders at this time. We are working with our partners and connections to expand in the near future ensuring international deliveries will be timely, affordable and most importantly reliable.

We want to make sure that when we do open our doors to international customers, the service is just as amazing as it is for our UK customers.
How Do I Track My Order?
You will be able to track your order here.

Updates may not show for 24 hours, but feel free to contact us via our live chat feature for an update.
How Long Will It Take To Get My Package?
UK customers
We produce all products to order and so it takes time for us to have your artwork printed or neon sign hand-made and sent out for you. We do ship with next day delivery to keep overall delivery times down.

Artwork is usually dispatched within 2-4 working days. Please allow 4-6 working days for your item to arrive. If your order has not arrived after 10 days, please contact us ASAP so that we can see where the hold up is and rectify and issues.

Neon signs usually take longer as they are crafted with the utmost care and quality. We usually dispatch these within 1-2 weeks.

International customers
Unfortunately we are unable to accept international orders at this time. We are working with our partners and connections to expand in the near future ensuring international deliveries will be timely, affordable and most importantly reliable.
Why hasn't my item been dispatched yet?
We ship almost all artworks within 2-4 working days and neons signs within 1-2 weeks. Once shipped, we will update your order with the delivery tracking number. You will receive an email notifying you of this with a link to track your order.

Alternatively you track your order here:

Track my order

Returns, Refunds & Exchanges

What if I want to return my items?
We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and in its original packaging within 30 days, and we will gladly refund you or credit you for an exchange.
How do I return an item?
If you would like to return an item you must do so within 30 days of the time of receipt in the same condition. Once we have received and checked the item we will issue a full refund straight away. You will receive email confirmation at every step.

Refunds are processed to the same payment method you used to checkout originally.

Unfortunately we cannot offer refunds via alternative payment details.
When Do I Get My Refund?
Once we have received and inspected the item, qualifying returns will be processed immediately.

Please note that refunds can take 3-5 working days to reach you depending on your bank.
What is my item arrives damages or faulty?
We do our very best to ensure your items arrive in perfect condition but sometimes accidents do happen during the delivery phase.

In this case we will ask for photos demonstrating the damage. Where you can, please sign for the delivery as damaged.

We ask that you return any damaged items. We will cover the cost of return. We can then offer a full refund or alternatively we will of course have another sent out to replace it free of charge. It is totally up to you.
I've only received part of my order, what do I do?
Due to the nature of items we sell, we like to package them so that each item is as safe as possible! This means sometimes there is more than one package.

Another reason is that some items may take longer to produce than others, and to get you your art as quickly as possible, we will dispatch them separately.

You will receive an email letting you know which artwork(s) or neon(s) are on their way with tracking information for it.

You will then receive an additional email as soon as your other item(s) have been shipped with the relevant tracking information.

If your email shows all items being dispatched and you still only receive part of your order, please get in contact with us via the contact page or live chat so that we can investigate further for you.
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